Privacy Policy

This Notice of Private Practices describes how Caring Hands On Call may use and disclose your protected health information to carry out treatment, payment, or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you, including demographic information that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

We are required by law to protect the privacy of your information, provide this notice about our information practices, and abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice at any time. We will make any revised notice by posting it on our website, mailing you a copy upon your request or by delivering to you a copy through our Placement Director at her next scheduled appointment with you. You can request a copy of our notice at any time.

Uses and Disclosures of Protected Health Information

We use protected health information about you for the coordination of caregiving services that are provided by Caring Hands On Call. We would use or disclose protected health information specifically to your physician in order to ensure that your care management needs are met and coordinated effectively.

Any other use or disclosure of your protected health information will be made only with your written authorization. You may revoke this authorization at any time in writing, except to the extent that we have taken an action in reliance on the use or disclosure indicated in the authorization.

We may use or disclose identifiable health information about you without your authorization for other reasons. Subject to certain requirements, we may disclose protected health information without your consent or authorization for public health purposes, for auditing purposes, for research studies, and for emergencies. We also provide protected health information when otherwise required by law, or for law enforcement purposes, legal proceedings, military activity and national security, to a coroner, funeral director or medical examiner, and when required by the Secretary of the Department of Health and Human Services.

Your Rights

The information on your health record belongs to you and you have the right to:

  1. request a restriction on certain uses and disclosures of your information
  2. obtain a paper copy of the notice of privacy practices upon request
  3. inspect and obtain a copy of your health record
  4. amend your health record
  5. obtain an accounting of disclosures of your health information
  6. request communications of your health information by alternative means or at alternative locations
  7. revoke your authorization to use or disclose protected health information except to the extent that action has already been taken

You have the right to inspect and copy your protected health information for as long as we maintain the protected health information. Under federal law, however, you may not inspect or copy the following records:  psychotherapy notes; information compiled in reasonable anticipation of, or use in, a civil, criminal, or administrative action or proceeding; and protected health information that is subject to law that prohibits access to protected health information. Depending on the circumstances, a decision to deny access may be reviewable.

You have the right to request a restriction of your protected health information. This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or healthcare operations. We are not required to agree to a restriction that you may request. If we agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction. You may request a restriction by contacting our Executive Director to obtain the appropriate form.

You have the right to amend your protected health information. This means that you may request an amendment of protected health information about you in a record for as long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Executive Director if you have any questions about amending your records.

You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information. This right applies to disclosures for purposes other than treatment, payment or healthcare operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you, to family members or friends, or for notification purposes. The right to receive this information is subject to certain exceptions, restrictions, and limitations.

You have a right to request a receipt of confidential communications by alternative means or at alternative locations if you clearly state that disclosure endanger you. You have the right to have this request reasonably accommodated.

You have the right to obtain a paper copy of this notice from us.

You may complain to us if you believe your privacy rights have been violated by any member of our staff or any of our caregivers assigned to take care of you. You may file a complaint with us by notifying our Placement Director of your complaint. You may contact our Executive Director at 818-456-6399 or 805-551-7407 for further information about the complaint process.

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